We hope you love your Candle Occasion purchase as much as we do. However, if something isn’t right please don’t hesitate to contact us at hello@candleoccasion.co.uk for help, and we will get back to you as soon as we can.

If you are not entirely happy with your product you may return them to us within 14 days of receipt. Providing that the products are returned complete, in the same condition you received it, unused and in the original packaging.

If 14 days have gone by since your purchase, we unfortunately can’t offer you a refund or exchange.

Damaged/Defective Products

We take extra care to protect your products with our eco friendly, non plastic packaging. However, occasionally during transit we understand that damages may occur. We will of course replace or refund products that have been damaged during delivery if photographic evidence and proof of damage is sent to info@candleoccasion.co.uk within 7 days of receiving the item. We only replace items if they are defective or damaged.

Sale items

Unfortunately Sale items cannot be refunded and is only an option on regular priced items.

Return Shipping

To return your product you should mail it to;

14 Brook Street,

Lostock Gralam,

Cheshire,

CW9 7NH

Please include:

  • Your item, unused, in its original packaging.
  • A note with your order number, name and address

You are responsible for paying your own shipping costs when returning your item.

Postage costs are non refundable. If you are eligible for a refund, the cost of postage will be deducted from your refund.

Refunds

Please allow 7 working days for returns to be processed. We will send you confirmation of your refund via email once it has been processed. All refunds will be issued back to the same card or PayPal account that the transaction was originally made from. We cannot refund to another account. If we cannot make a refund we will contact you.

How long does my refund take?

We will process your refund as soon as we can. It can then take up to 14 working days to appear in your bank account, depending on who you bank with. If it has not appeared in your bank by then, please contact us at info@candleoccasion.co.uk

Delivery

Uk standard delivery

Shipping is calculated at checkout and is based on the weight of your item/s.

Note: Shipping does not include processing time, please allow at least 1 day for your order to be processed and lovingly packed.

For parcels below 2kg
Royal Mail
2nd class delivery (3 day delivery aim) – £3.20
1st class delivery (1-2 working days) – £5.57

Europe

Items usually reach Europe within 3 – 5 working days – £10.20 1kg, £11.05 1.2kg, £12.10 1.5kg, £13.00 2kg

We can’t wait to share Candle Occasion with the rest of the world. Shipping to the rest of the world – coming soon!